Refund and Cancellation policy
This refund and cancellation policy outlines how you can cancel
or seek a refund for a product / service that you have purchased
through the Platform. Under this policy:
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Cancellations will only be considered if the request is made
7 days of placing the order. However, cancellation
requests may not be entertained if the orders have been
communicated to such sellers / merchant(s) listed on the
Platform and they have initiated the process of shipping
them, or the product is out for delivery. In such an event,
you may choose to reject the product at the doorstep
-
AMO BUSINESS does not accept cancellation requests
for perishable items like flowers, eatables, etc. However,
the refund / replacement can be made if the user establishes
that the quality of the product delivered is not good.
-
In case of receipt of damaged or defective items, please
report to our customer service team. The request would be
entertained once the seller/ merchant listed on the
Platform, has checked and determined the same at its own
end. This should be reported within 7 days of receipt
of products. In case you feel that the product received is
not as shown on the site or as per your expectations, you
must bring it to the notice of our customer service within
7 days of receiving the product. The customer service
team after looking into your complaint will take an
appropriate decision.
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In case of complaints regarding the products that come with
a warranty from the manufacturers, please refer the issue to
them.
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In case of any refunds approved by AMO BUSINESS, it will
take 7 days for the refund to be processed to you.